Refund policy

[DOCUMENT_ID]: REFUND_AND_RETURNS_POLICY_V1.1 [STATUS]: 

[01] MADE-TO-ORDER_PROTOCOL All assets provided by Service Ticket Dept are manufactured on-demand. Production initiates immediately upon order confirmation. Consequently, the system does not support returns or exchanges for the following:

  • Change of mind
  • Incorrect size or color selection
  • Selection of incorrect hardware (wrong item)

[ACTION_REQUIRED]: Please verify all specifications before executing your order.

[02] ERROR_RESOLUTION (DAMAGED_OR_DEFECTIVE) If a hardware deployment arrives with a manufacturing defect, printing error, or physical damage, a replacement or full refund will be issued at zero cost to the user.

To initialize a resolution ticket, email support@serviceticketdept.com within 30 days of delivery with the following data:

  1. [ORDER_ID]
  2. [INCIDENT_REPORT]: A brief description of the defect.
  3. [VISUAL_LOGS]: Clear photos showing the defect.

Note: You do not need to return the defective hardware. Verification is performed via digital logs (photos).

[03] CONNECTIVITY_ISSUES (LOST_ORDERS) If an order is flagged as "Lost in Transit" by the carrier, the system will trigger a replacement. Orders marked as “Delivered” are considered successful deployments and are not eligible for "lost" status.

[04] NON-RETURNABLE_ITEMS The following states do not qualify for a refund:

  • Incorrect size/color ordered by user.
  • Normal wear and tear after deployment.
  • Hardware damage due to improper maintenance or misuse.

[04A] DIGITAL_PRODUCTS

Digital products, including downloadable templates, toolkits, and other electronic assets, are delivered instantly after payment confirmation.

Due to the nature of digital deployments, all sales of digital products are final once files have been accessed or downloaded.

Refunds are not provided for:

Change of mind
Incompatibility with third-party software
Failure to review product specifications prior to purchase

If a digital asset is corrupted, inaccessible, or delivered incorrectly, contact support@serviceticketdept.com within 14 days of purchase with the following information:

[ORDER_ID]
[INCIDENT_REPORT]: Description of the issue encountered.
[SYSTEM_LOGS]: Screenshots or error messages, if applicable.

If the issue cannot be resolved through technical support, a replacement file or refund may be issued at the discretion of Service Ticket Dept.

[05] FINANCIAL_RECONCILIATION

  • Exchanges: Not supported.
  • Refund Method: Credits are issued to the original payment gateway.
  • Processing Latency: 3–5 business days.

[CONTACT_DEPT]: support@serviceticketdept.com

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