Shipping policy
Made-to-Order Fulfillment
All Service Ticket Dept products are produced on demand through our global fulfillment partner, Gelato.
Items are not pre-stocked and begin production after an order is placed.
Production time:
3–5 business days
Shipping Times
After production is complete, your order ships to the address provided at checkout.
Estimated delivery times
| Region | Estimated delivery |
|---|---|
| United States | 4–7 business days |
| Canada | 5–10 business days |
| Europe | 5–10 business days |
| Rest of world | 10–20 business days |
Delivery times may vary during peak seasons, holidays, or due to carrier delays.
Shipping Costs
Shipping rates are calculated at checkout based on product type, destination, and carrier rates.
Free shipping is automatically applied to U.S. orders over $50 USD.
You will always see the final shipping cost before completing payment.
Tracking
When available, tracking details are sent by email once your order ships.
Tracking updates may take up to 24 hours to appear.
Split Shipments
Because products may be produced in different facilities, items in the same order may arrive in separate packages.
Address Accuracy
Customers are responsible for providing a correct shipping address at checkout.
We cannot guarantee replacement or refunds for orders delivered to an incorrect address.
Delivery Issues
If your order appears lost, delayed, or damaged in transit, please contact us and we will assist as quickly as possible.
Support: support@serviceticketdept.com